Got a question regarding our custom projects? Some of the most
popular questions are listed below with detailed answers and
information. If you can't find your answer, please contact us by
calling toll free at 877-887-0905 or you can fill out this
Payment, Pricing, and Fees
What payment methods do you accept?
Visa, MasterCard, American Express, and Discover are the
preferred methods of payment for custom orders. Credit card
information is taken at the time your order is placed, but your
card is not charged until the product has shipped. We accept a
valid purchase order from a customer if it is issued in the
business, organization, or school's name. If you are not able to
pay by credit card or issue a purchase order, checks are an
acceptable form of payment. A deposit for the projected total
must be received before orders will enter production.
Turnaround and Shipment
How soon will I receive my custom order?
Artwork is created and emailed to you within three to five
business days. Production will begin once we have your final
approval in writing. Production time varies depending on the
product. Most products are completed in 2-3 weeks.
How will my order ship?
Custom orders are shipped UPS Ground unless otherwise requested. Shipping time is
based on your location; orders usually ship from North Carolina.
Expedited shipping is available and is suggested for orders with ASAP or RUSH need dates.
Can I rush my custom order?
Magnet America can, for an additional charge, produce an order
in less than normal production time based on the current
workload. Charges are based on quantity and time frames.
Expedited shipping may be required and will be charged accordingly.
General Order Questions
Is there a minimum quantity I must order for custom products?
There is a minimum quantity requirement for customized products.
The minimum quantity varies based on the type of product you are
ordering. Please refer to the individual product web pages for
minimums or call for more details.
I have print-ready artwork, will that save me money and/or time?
Generally, if a customer provides print-ready artwork, we are
able to put the order into production sooner resulting in
quicker ship dates. If you will be providing print-ready
artwork, please read our