Custom FAQ

Frequently Asked Questions for Custom Design Projects

Got a question regarding our custom projects? Some of the most popular questions are listed below with detailed answers and information. If you can't find your answer, please contact us by calling toll free at 877-887-0905 or you can fill out this contact form.
Payment, Pricing, and Fees

What payment methods do you accept?

Visa, MasterCard, American Express, and Discover are the preferred methods of payment for custom orders. Credit card information is taken at the time your order is placed, but your card is not charged until the product has shipped. We accept a valid purchase order from a customer if it is issued in the business, organization, or school's name. If you are not able to pay by credit card or issue a purchase order, checks are an acceptable form of payment. A deposit for the projected total must be received before orders will enter production.
Turnaround and Shipment

How soon will I receive my custom order?

Artwork is created and emailed to you within three to five business days. Production will begin once we have your final approval in writing. Production time varies depending on the product. Most products are completed in 2-3 weeks.
How will my order ship?

Custom orders are shipped UPS Ground unless otherwise requested. Shipping time is based on your location; orders usually ship from North Carolina. Expedited shipping is available and is suggested for orders with ASAP or RUSH need dates.

Can I rush my custom order?

Magnet America can, for an additional charge, produce an order in less than normal production time based on the current workload. Charges are based on quantity and time frames. Expedited shipping may be required and will be charged accordingly.
General Order Questions

Is there a minimum quantity I must order for custom products?

There is a minimum quantity requirement for customized products. The minimum quantity varies based on the type of product you are ordering. Please refer to the individual product web pages for minimums or call for more details.
I have print-ready artwork, will that save me money and/or time?

Generally, if a customer provides print-ready artwork, we are able to put the order into production sooner resulting in quicker ship dates. If you will be providing print-ready artwork, please read our artwork guidelines.

For Your Convenience:
Download DocumentDownload Artwork Guidelines (PDF)
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