Frequently Asked Questions
Q: Who is Magnet America / Where are you located?
A: Magnet America is the original producer of the yellow ribbon magnet. However, we do more than just make car magnets. We produce a broad range of magnetic and non-magnetic products; feel free to browse our store to see our selection. We are located in King, North Carolina, just outside of Winston-Salem. For more information about our company please click here. For Media and Press releases please view our media page here
Q: How soon will I get my order?
A: Magnet America views every order as important and we make every attempt to get all orders out of our warehouse within 24 business hours, in many cases sooner. We ship all orders under 50 magnets via USPS and orders over 50 in most cases are shipped via UPS Ground or Priority Mail whichever is more cost efficient. Shipping for all orders over $20.00 is free unless the customer requests expedited shipping, which is an added charge based upon weight and level of expediting. Shipping cost for orders under $20.00 is a $1.00-$4.00 flat rate (depending on items chosen), unless the customer chooses to pay for expedited shipping.
Q: Do you support any particular causes?
A: Many of our magnets are designed for non-profit organization for the purpose of fundraising. We have partnered with many organizations such as Autism society of America, etc. to help increase awareness. We have also donated to various organizations throughout the years like Freedom Calls, etc.
Q: What payment methods do you accept online?
A: We currently offer the ability to pay online with VISA, MasterCard, American Express, and Discover.
Q: Is my information/shopping experience secure?
A: Our site is a verified secure shopping site, protected by a 256-bit Secure Sockets Layer (SSL) Certificate. You can click the Security Seal on any page to verify our corporate identity and that we are the owners of this web site. You can verify we are secure by looking for the lock icon to appear during checkout and by observing that the url prefix in the address bar changes to https:// to indicate a secure page. Also, we are proud to say we passed all the requirements for the recent changes in the Payment Card Industry requirements for online merchants. These new standards require online merchants to go through quarterly security audits of their webservers, local network equipment, and other electronic venues that a Payment Card User's personal information might traverse. The standards also dictate how any customer's personal information should be handled both online and in our local office. Our webserver and local equipment were also subjected to security scans of various sorts to check for vulnerabilities that might be exploited by hackers. These security scans found us to be safe and not vulnerable to any of the current methods of "hacking" or exploiting a remote machine. Our site is also audited daily by ScanAlert's HackerSafe Technology to insure your transacations are always processed in the safest manner possible. When you see the seal appear on our site with today's date you can know that our site has been rigorously tested for security vulnerabilities that day and has successfully passed all tests.
Q: Why should I buy your products?
A: We are committed to providing our customers with the highest quality product possible. The materials we use help to insure our products will not fade, flake, or chip. Also, with minimal care our product will never cause damage to your vehicle. Additionally, our products are made in the USA and thereby help to fuel the U.S. economy and workforce.
Q: Are your magnetic products safe/non-toxic?
A: The manufacturer of the magnetic materials we use in our products have assured us that they regularly test their magnets against the trusted standards on toy safety. These standards set maximum levels of soluble hazardous materials including arsenic, mercury, selenium, antimony, lead, cadmium, barium, and chronium. All of our materials have passed all of the aforementioned toxicity tests and fall within the levels required in these standards.
Q: What is Magnet America's Privacy Policy?
A: To view complete details of how Magnet America handles the private information of site visitors and our customers please Click Here
Q: What is your Return/Exchange Policy?
A: Being a small company we desire that you have the best possible experience in your dealings with us. If you ever have an issue with any of our products we would love to make things right.In order to complete a return/exchange of our products, please contact a member of our customer service department at 1-877-887-0905 to request authorization prior to shipping back your merchandise. To view the details of our policy please Click Here
Q: Who should I contact for.....?
A:
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For Sales, Order Status, Returns/Exchanges, or Order Questions:
Call 1-877-887-0905 or Fill out this Form
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For Custom Designs:
Call 1-877-887-0905 or Fill out this Form
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Sales Mailing Address:
Magnet America
141 Pineview Dr.
King, NC 27021 -
Corporate Mailing Address:
Magnet America
607-N South Main St.
King, NC 27021
By utilizing this website, you acknowledge that all Magnet America products are protected by copyrights, trademarks, trade secrets or other proprietary rights. For a full and complete version of Magnet America’s Terms of Use, please click here. To view Magnet America's Privacy Policy, please click here.
